Feedback from previous guests about their experience.
58%
liked the hotel and would stay again
5.8/10
Guest rating
Rooms
7.6
Location
7.8
Service
8.4
Dining
7.4
Guest reviews
5.8/10
based on 5 reviews
7.0
7.0/10 based on 428 reviews
Rob
United States of America,
March
2025
6.4/10
My stay at Hotel Cerezo was quite pleasant overall. I enjoyed the affordability and convenience of its location, especially being close to the Yamanote Line. However, the room I stayed in felt a bit dated and dark, which may not suit everyone especially if you plan to spend a lot of time indoors.
Rooms
8.0
I appreciated the room's layout and amenities, including a sitting area and separated bathroom components. However, the pillows were unusually stiff, making sleep a bit challenging.
Service
9.0
The front desk staff were friendly and accommodating, always ready to assist me despite their limited English. Their helpfulness made my stay even more enjoyable.
Location
8.0
While the hotel is a bit of a distance from the nearest station, it was strategically located near Ueno Park and only a few minutes away from a Yamanote Line stop, which was very handy for exploring Tokyo.
Dining
9.0
The breakfast buffet was a steal at just 350 yen, offering delicious options like eggs Benedict that I found really satisfying.
Facilities
7.0
I found the housekeeping system a bit inconvenient since I had to request cleaning services. Additionally, the laundry facilities seemed limited with only one unit each for washing and drying.
Sarah
United States of America,
March
2025
5.2/10
I had a decent stay at Hotel Cerezo, enjoying the location and the breakfast. However, there were some inconveniences that affected my overall experience. like the rigid checkout policy which disappointed me when I needed a bit more time.
Rooms
7.0
The double room was spacious compared to many other hotels I've experienced in Japan, though it did feel a bit dated and there was a lingering nicotine odor. I appreciated having amenities like a refrigerator and a kettle.
Service
8.0
The staff members were consistently friendly and helpful, remembering my room number after a few days. I truly appreciated their efforts to assist, even with language barriers.
Location
8.0
The location was perfect for my needs. close to the train station, which was convenient for exploring Tokyo, yet still surprisingly quiet for the bustling city.
Dining
7.0
Breakfast was good value at only ¥350, offering a simple but tasty spread. although it leaned heavily towards Japanese cuisine, which might not suit everyone's preference.
Facilities
6.0
I found the housekeeping service a bit lacking as there was no compulsory cleaning. I had to request it, which felt somewhat inconvenient during my multi-night stay.
Marvin
United States of America,
January
2025
5.2/10
I had a pleasant stay at Hotel Cerezo, though there were a few minor drawbacks. The check-in process was quick, and the staff were always friendly and helpful. The room was spacious, clean, and well-equipped, making my stay comfortable. However, I found the pillows a bit stiff, and some amenities could use improvement.
Rooms
8.0
My Superior Double Room was spacious with a nice layout and included a sofa and sitting area, though the pillows were quite stiff. It felt more like living in a suite.
Service
9.0
The staff were very kind and remembered my room number after just a few days. They were always eager to help, despite their limited English skills.
Location
9.0
The location was great, just a few minutes' walk from Uguisudani station, with plenty of restaurants and Ueno Park nearby.
Dining
7.0
Breakfast was a mix of unfamiliar Japanese dishes, which might not appeal to everyone. However, I enjoyed trying new foods during my stay.
Facilities
7.0
The hotel provided useful amenities like shampoo and toothbrush, though some facilities like the ice machine weren't working. Overall, I found it satisfactory.
Eli
United States of America,
December
2024
6.8/10
I enjoyed my stay overall, appreciating the larger room size compared to others I've stayed in Japan and the friendly staff. However, the lack of daily cleaning and the noisy train station nearby were some drawbacks. 🚆
Rooms
7.0
The double room I stayed in was spacious for two, equipped with complete amenities like a small refrigerator and an electric kettle. However, I found the room a bit cramped, and the bathroom was quite old.
Service
7.0
The front desk staff were friendly and helpful, quickly remembering my room number. However, their limited English language skills made some communication a bit challenging.
Location
6.0
The hotel's location was convenient, being close to the train station but it felt a bit distant from other attractions. It was great for a quick transfer, though I struggled to open the window because the trains were so frequent.
Dining
7.0
I opted for breakfast, which was good value for money and beautifully cooked. The offerings were more Japanese style, which may not appeal to Western visitors.
Facilities
6.0
While the facilities were adequate, the laundry area had only one unit for washing and one for drying, which made it quite slow to do laundry.
Robert
United States of America,
October
2024
6.0/10
My stay at Hotel Cerezo was quite pleasant, with spacious rooms and friendly service that made me feel welcome. However, the pillows were a bit different than I expected, and the bathroom was colder than the rest of the room. Overall, I found it to be a good deal for the price, given its location and comfort. 🌟
Rooms
8.0
The Superior Double Room was spacious and came with a small kitchen and sitting area, which I appreciated. The layout was thoughtful, but the pillows were quite stiff, making it challenging for me to sleep well.
Service
9.0
The staff were incredibly friendly and remembered my room number after just a couple of days, which made me feel valued. Though some had limited English skills, they were kind and made efforts to communicate effectively.
Location
8.0
The hotel’s location was great, situated near the Yamanote line and within walking distance to Ueno Park. Despite being a bit of a distance from the nearest station, I found it easy to explore the area around the hotel.
Dining
7.0
The breakfast offered a mix of Japanese and Western dishes that changed daily. While it could be a bit unfamiliar for Western visitors, the variety kept things interesting and it was a good value for the price.
Facilities
7.0
The facilities were clean and well-equipped, although the hotel felt a bit old and needed some updates. Amenities had to be collected from the lobby, which was slightly inconvenient.